Privacy Policy

Privacy Policy (ATT)

Mars X Things Co., Ltd. (“we,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information. It also provides details on obtaining consent for user data tracking via AppTrackingTransparency (ATT) so that you can exercise control over the tracking of your data within our app. Data Tracking and Consent through AppTrackingTransparency Our app collects certain types of data that may be used to track you, such as location data, to enhance your user experience. When collecting this type of data, the app will first seek your consent via AppTrackingTransparency (ATT), allowing you to choose whether to permit tracking. When you open the app, you will see a notification requesting consent to track data, allowing you to select between “Allow” or “Deny” data tracking. If you consent, the app will be able to collect data to track and improve your experience. However, if you deny tracking, the app will continue to function without collecting data that you do not permit. Your Rights to Manage Tracking Settings You have the right to change tracking settings at any time. You can do so in your device settings as follows:
  • Go to Settings > Privacy > Tracking.
  • Select our app and enable or disable tracking permissions as you wish.
If you need assistance managing these settings, you can contact us at marsxsupport@marsxthings.com. Personal Information We Collect We may collect personal information from you to provide various services, including:
  • Full Name: For identification and personalized service.
  • Age: To ensure compliance with legal age requirements.
  • Email: For communication and updates.
  • Phone Number: For identity verification and notifications.
  • Location: To provide location-based services.
  • IP Address: For usage analysis and service improvement.
Purposes for Processing Personal Information We process your personal information to enhance our services and for the following purposes:
  • Customer service and support.
  • Notifications of news and promotions.
  • Service improvements based on user feedback.
  • Compliance with relevant legal requirements.
  • Market analysis and research.
   

Privacy Policy (PDPA)

This Privacy Policy describes how Mars X Things Co., Ltd. (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information in accordance with Thailand’s Personal Data Protection Act (PDPA). By interacting with our services, you consent to the collection and use of your personal information as outlined in this policy.

What is Personal Information?

Personal Information refers to any “information relating to a person that allows for the identification of that person, either directly or indirectly, excluding information about deceased individuals.”

Personal Information We Collect

We may collect the following personal information:
  • Name and Surname: To identify you and provide personalized services.
  • Age: To ensure compliance with age-related regulations and tailor content appropriately.
  • Email: To communicate with you, send updates, and respond to inquiries.
  • Phone Number: For verification, notifications, and customer support.
  • Location: To provide location-based services and offers.
  • IP Address: To enhance security, analyze usage patterns, and improve our services.
  • Source of Personal Information: To understand how users find us and enhance marketing strategies.
  • GPS Tracking: If you opt-in, we may collect GPS data to provide location-specific features.
We may obtain your personal information from you through the following ways:
  1. Directly from you – We collect personal information from you during service registration, application for service rights, voluntary surveys, email communications, and other interactions.
  2. Through our website – Information collected through browser cookies when you visit our website.

Purposes of Processing Personal Information

We collect and store your personal information to provide services and enhance your experience as a customer, including:
  • Customer service and support – For verification and identity purposes related to our products and services, including technical support.
  • News and promotions notifications – For sharing product news, promotions, and special offers tailored to your interests.
  • Service improvement – To analyze and evaluate usage data, helping us enhance products, services, and offers for better customer satisfaction.
  • Legal compliance – To store and process data as required by relevant laws and regulations.
  • Marketing and research – For statistical analysis, research, and business strategy development.

Processing of Personal Information

Once authorized to access your personal information, we proceed with the following steps to ensure secure processing:
  • Secure Collection – Your personal data is stored in secure systems with appropriate safeguards to prevent unauthorized access, loss, or misuse.
  • Data Usage – We use your personal information only for purposes specified in this policy, including service provision, product development, data analysis, and communication.
  • Data Disclosure – Your personal information may only be disclosed to:
    • Internal departments – Teams such as customer service, product development, and marketing.
    • External partners and service providers – For operational and support services, with contracts in place to enforce strict security standards.
    • Regulatory and legal authorities – When required by law.

Retention and Storage Period of Personal Information

We store your personal information as follows:
  • Storage Type: Soft Copy
  • Storage Location: On a cloud platform with Amazon Web Services (AWS)
  • Storage Duration: In accordance with the retention period in the “Processing Duration of Personal Information” section
Upon expiration of the retention period or lack of legal grounds to process your personal information, we will delete the data from our systems within 90 days.

Your Rights Regarding Personal Information

You have the following rights regarding your personal information:
  • Right to Withdraw Consent – You may withdraw consent for the processing of your data anytime.
  • Right of Access – You may access your personal information and request a copy.
  • Right to Rectification – You may request corrections or additions to incomplete information.
  • Right to Erasure – You may request data deletion under certain conditions.
  • Right to Restriction of Processing – You may request restriction of your data processing.
  • Right to Data Portability – You may request your data be transferred to another controller or to yourself.
  • Right to Object – You may object to data processing under certain conditions.
To exercise these rights, please contact our DPO team. There is no cost, and we will respond within 30 days.

Marketing and Promotions

During service use, we may send marketing and promotional information, products, and services that may interest you. If you consented, you may unsubscribe at any time by clicking the “Unsubscribe” link in emails received.

Cookies

What Are Cookies? Cookies are text files on your computer storing details about your internet usage and website visits. How We Use Cookies We collect visitor data via cookies for service improvement, including:
  • Allowing you to sign into your account on our website.
  • Studying your website usage for easy, fast, and efficient site development.Cookies What are Cookies? Cookies are text files stored on your computer that hold information about your internet usage or website visit behavior. You can learn more about Cookies at allaboutcookies.org. How do we use Cookies? We store website visit data through Cookies or similar technologies to improve access and usage of our services. The main purposes of using Cookies are as follows:
    • To enable you to sign in to your account on our website continuously
    • To study website usage behavior and make improvements for easier, faster, and more efficient website experiences
    Types of Cookies We Use
    1. Necessary Cookies: These Cookies are essential for basic website functionality and cannot be disabled.
    2. Analytical Cookies: These Cookies collect data on website usage to help us measure and enhance your experience.
    3. Targeting Cookies: These Cookies gather personal information to analyze and present content suited to your interests.
    Managing Cookies You can set your browser to reject our Cookies by following the instructions on WikiHow. Privacy Policy of Other Websites This privacy policy only applies to our services and website usage. If you access another website through a link from ours, please refer to the privacy policy of that specific website. Changes to the Privacy Policy We will review our privacy policy regularly to stay in line with best practices and applicable laws. If any changes are made, we will notify you promptly by updating the information on our website. This policy was last reviewed on October 30, 2024. Contact Information Mars X Things Co., Ltd. Email: marsxsupport@marsxthings.com Supervisory Authority Details If we or our employees violate data protection laws, you may file a complaint with the following authority: Office of the Personal Data Protection Committee
บริษัท มาร์เอ็ก ติงส์

MarsX Things Co., Ltd. specializes in developing web and network applications tailored to meet the specific needs of users. With a commitment to innovation and cutting-edge technology, we deliver efficient and goal-oriented solutions that cater to every client’s unique requirements.

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